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Guest Services



GUEST ServiceS



CUSTOMER SERVICE OFFICE
The Legends Outlets Customer Service Office is located on ground level at the west end of the property, directly below Dave & Buster's (immediately south of the parking garage and north of the tower / next to the public restrooms).

Customer Service Hours

Monday - Friday:  8:30 am - 6 pm
Saturday:  Noon - 5 pm
Sunday:  Closed

ATM MACHINES
ATM machines are located in three convenient locations at Legends Outlets:

  • West side:  North side of the tower between Five & Dime General Store and Charming Charlie
  • Centrally located:  Immediately east of the Civic Courtyard Fountain in front of the Nike Factory Store
  • East side:  In front of Old Navy Outlet

ATM services are proudly provided by Capitol Federal Savings.

CODE OF CONDUCT & PARENTAL ESCORT POLICY
The Legends Outlets Code of Conduct is displayed on signage throughout the property. Guests who fail or refuse to follow the Code of Conduct may be temporarily or permanently banned from returning to Legends Outlets.

After 9 pm, guests under the age of 18 must be accompanied by a parent or legal guardian 21 years or over. Click here for additional information about the Parental Escort Policy.


GIFT CARDS
Legends Outlets gift cards may be used at more than 100 Legends Outlets stores, restaurants, entertainment venues and hotels. Gift cards may be purchased in person at the Customer Service Office or online. For additional information about gift cards, click here.

PARKING
Parking is free and convenient at Legends Outlets. In addition to the parking lots surrounding the shopping center, a parking garage is available on the northwest side of the property and most easily accessed from Parallel Parkway (exit Parallel Parkway West from I-435).

Parking at Legends Outlets is for Legends customers only. No event parking is allowed for Sporting KC and T-Bones attendees. Violators will be towed.


PUBLIC RESTROOMS
Public restrooms are available in two locations:
  • Next to the Customer Service Office on the northwest side of the mall, immediately south of the parking garage and north of the tower (covered area directly below Dave & Buster's).
  • On the southeast side of the mall, next to Chipotle / across from Beauty Brands.

Click here for a directory of Legends Outlets.


SECURITY
Security is available 24/7 and a walk-up window is located on the ground level of the parking garage (immediately north of the stairs, elevator and covered walkway leading to the shopping center).

Complimentary wheelchairs are available in the Security Office (subject to availability). For lost and found or other questions for Security, please call 913-788-3700.


SPECIAL EVENT VENUE(S): A Legendary Rooftop

The Legendary Rooftop, located on the west side of Legends Outlets, offers a perfect setting for your rehearsal dinner, wedding or reception - or even an after-hours mixer, tailgate party or family reunion. Three venues boast combined amenities including a built-in stage, covered bar areas, capacity up to 520 guests and breathtaking views of the Kansas Speedway, Children's Mercy Park and memorable Kansas sunsets. These open-air venues provide a blank canvas to create a unique event. The sky is the limit - literally!  Click here to learn more.


WALKING TOUR:  Legendary Kansans
A free and self-guided audio walking tour leads visitors of all ages to explore more than 80 Kansas legends represented on medallions, posters, murals, banners and in sculpture throughout the center. Click here for more information.
1843 Village West Parkway, Suite C127 | Kansas City, KS 66111 | 913-788-3700 | Mon-Sat 10 a.m. - 9 p.m. | Sun 11 a.m. - 6 p.m.
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